Privacy Policy

Last updated: 14th August 2025

Welcome to Second Snuggles Rescue! We care about your privacy almost as much as we care about finding forever homes for our teddies. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, adopt a teddy, or interact with us in any way.

1. Information We Collect

When you interact with Second Snuggles Rescue, we may collect:

Personal details – such as your name, email address, phone number, and postal address (so we can send your rescued teddy home).
Order details – including adoption orders, payment information, and delivery details.
Communication history – if you email us, fill in a contact form, or message us on social media.
Website usage information – like cookies, IP address, browser type, and pages visited (to help us make the Snuggle Lounge online even cozier).

2. How We Use Your Information

We use your personal information to:

Process and confirm your teddy adoption order.
Send order updates, shipping confirmations, and adoption stories.
Respond to your questions and customer service requests.
Improve our website and the adoption experience.
Comply with legal obligations.

We promise never to sell your data to anyone — our bears wouldn’t approve of that sort of thing.

3. Sharing Your Information

We only share your data when it’s necessary to:

Deliver your teddy (via our trusted courier or postal services).
Process your payment (through secure payment providers).
Comply with the law or lawful requests from authorities.

4. Cookies & Tracking

Like most websites, we use cookies to make our site run smoothly and remember your preferences. You can adjust your browser settings to refuse cookies, but some parts of the site may not work as intended without them.

5. Keeping Your Information Safe

We use secure systems and take reasonable precautions to protect your personal information from loss, misuse, or unauthorized access. Unfortunately, no method of online transmission is 100% secure — but we do our very best to keep it safe.

6. Your Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Ask us to correct or update your information.
Request deletion of your data.
Object to certain uses of your data.

To exercise these rights, just contact us at: adopt@secondsnugglesrescue.co.uk

7. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll post them here and update the “Last updated” date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Second Snuggles Rescue

adopt@secondsnugglesrescue.co.uk